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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic
Details

Topic 1

Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.

Topic 2

Security: This domain targets Salesforce Security specialists in identifying Slack product security features that meet organizational needs. Candidates will describe how Slack addresses security governance, risk management, and compliance while recommending features that protect sensitive data.

Topic 3

Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.

Salesforce Certified Slack Administrator Sample Questions (Q11-Q16):

NEW QUESTION # 11
You're a Slack Org Admin, and your company recently acquired a new business unit. You must decide if you want to add your new teammates to your existing Slack workspaces, or create a new workspace in your Slack Enterprise Grid Org.
You know that this new business unit has strict security and compliance requirements that exceed the policies of your current workspaces. You also expect the new business unit to collaborate extensively with the rest of your company, so they need to feel connected.
What should you consider first when deciding if you need a new workspace?
(Select the best answer.)

A. The number of multi-workspace channels you think the new business unit will need when collaborating across the org.
B. The new business unit's preference to communicate in direct messages (DMS) and private channels to preserve confidentiality.
C. The data retention needs of the new business unit for files and messages.
D. The new business unit's app approval requirements.

Answer: C

NEW QUESTION # 12
You're a Workspace Owner at Acme Inc.
You notice that the #help-benefits channel receives a large number of off-topic payroll requests.
In which two ways can you help address this issue?
(Choose 2 answers.)

A. Encourage channel owner(s) from the benefits team to add members of the payroll team to #help- benefits to respond to each payroll request.
B. Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.
C. Use the share feature in Slack to notify the payroll team of each request that has been posted in the
#help-benefits channel via direct message (DM).
D. Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.
E. Work with the benefits team to set a clear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.

Answer: B,E

Explanation:
Slack recommends:
"Setting a clear channel topic and pinned posts help define scope, and creating dedicated channels (like #help- payroll) directs users to the right place without overloading unrelated channels." Manually redirecting (A, C) or adding payroll staff into a benefits channel (D) doesn't address root cause or improves structure.
(Reference: Slack Administration Study Guide - Channel Organization Best Practices)

NEW QUESTION # 13
Your company uses a popular online tool to help monitor inventory in the warehouse. You need to get reports from the tool into Slack by the end of the week.
As a Slack admin, what is the first thing you should do?
(Select the best answer.)

A. Search the Slack App Directory for an existing Slack app that supports the online tool.
B. Set up an automatic email forwarding process outside of Slack to send the reports into Slack.
C. Create a workflow using an incoming webhook once tie report is generated in the
D. Gather a team to begin developing a custom Slack app.

Answer: A

NEW QUESTION # 14
Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.
Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.
Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.
When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?

A. Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.
B. Create one workspace, where each product line sold has its own channel.
C. Create workspaces for each department and sub-department in the company.
D. Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.

Answer: A

NEW QUESTION # 15
Your company has just hired 10 new employees in the Los Angeles (LA) region. All 10 of these employees are currently working remotely as there is no physical office. You need to enable the LA employees, as well as other employees visiting LA, to discuss events, meetups, and volunteer opportunities.
What is the best way to facilitate this conversation?
(Select the best answer.)

A. Create a public channel (ex. #social-LA) and add the 10 people aligned to the LA region.
B. Create a Slack Connect channel with the 10 people aligned to the LA region.
C. Create a group direct message (DM) with the 10 employees in the LA region.
D. Initiate direct messages (DMs) with each of the 10 employees aligned to the LA region.

Answer: A

Explanation:
Slack recommends using public channels for community-building and location-specific discussions:
"Public channels allow easy discoverability and participation by members who might also be interested, even if they aren't part of the initial group." DMs (A, C) are not scalable or discoverable. Slack Connect (B) is for external collaboration, not internal teams.
(Reference: Slack Administration Study Guide - Best Practices for Organizing Community Channels)

NEW QUESTION # 16
......

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